Course Snapshot
Everything you need to evaluate the course at a glance, from curriculum and eligibility to venues, certification details, and live cohort schedules.
Duration4 days
Exam Duration3 hours
CategoryISO AUDITOR
Thumbnail1791272104_20001-LI.jpg
About the Course
Master the requirements of ISO 20000-1 (SMS) with this accelerated classroom/virtual training. Become a certified Internal Auditor or Implementer.
Why This Course
This comprehensive training on ISO 20000 provides participants with the knowledge and skills to understand, implement, and internally audit a Service Management System. You will learn best practices, clauses, and controls to ensure organizational IT service compliance efficiently.
Learning Outcomes
What You'll Learn1. Overview of ISO 20000-1:2018 clauses (4-10).
2. Basic IT service management principles and context.
3. Leadership roles and establishing SMS policies.
4. SMS planning and basic risk management.
5. Overview of service portfolio and catalog management.
6. Basic relationship and supplier management processes.
7. Service design, transition, and deployment overview.
8. Basic resolution and incident fulfillment processes.
9. Fundamentals of internal SMS auditing techniques.
10. Writing and delivering effective internal audit reports.
Learning ObjectivesUnderstand the core principles of ISO 20000.
Learn to implement and manage an SMS.
Acquire skills to perform effective audits.
Understand service risk assessment and mitigation strategies.
Certification BenefitsMaster the requirements of ISO 20001 (SMS) with this intensive classroom or virtual training. Become a certified Lead Implementor or Internal Auditor.
Eligibility
PrerequisitesBasic understanding of SMS concepts.
No prior ISO standard experience is required.
Who Should AttendProfessionals seeking ISO 20000 internal certification
IT Service Coordinators
operations staff
and anyone involved in daily SMS management.
Comprehensive Agenda
Day 1: Introduction to ISO 20000, Context, and Leadership.
Day 2: Planning, Support, and Risk Management for SMS.
Day 3: Operation and Performance Evaluation.
Day 4: Improvement and Auditing Techniques.
Later Date: Certification Exam.
Examination Process
Exam DetailsOnline/Offline Mode
Exam Competency DomainsAs per Training Currculum
Certification & General Info
Certification InformationTo be Explained during Training
General InformationFully Virtual Delivery.
Interactive Workshops.
Official ISO 9001 Study Material.
Certification upon successful completion.
Upcoming Cohorts
No more cohorts.
