Course Snapshot
Everything you need to evaluate the course at a glance, from curriculum and eligibility to venues, certification details, and live cohort schedules.
Duration4 days
Exam Duration3 hours
CategoryISO AUDITOR
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About the Course
Master the requirements of ISO 20000-1 (SMS) with this accelerated classroom/virtual training. Become a certified Lead Auditor.
Why This Course
This comprehensive training on ISO 20000 provides participants with the knowledge and skills to understand, implement, and audit a Service Management System. You will learn best practices, clauses, and controls to ensure organizational compliance and IT service excellence.
Learning Outcomes
What You'll Learn1. Core Principles of Auditing.
2. Managing an Audit Programme.
3. Conducting the Audit Process.
4. Auditor Competence and Evaluation.
5. Modern Updates (ISO 19011:2026).
Learning ObjectivesUnderstand the core principles of ISO 20000.
Learn to implement and manage an SMS.
Acquire skills to perform effective audits.
Understand service risk assessment and mitigation strategies.
Certification BenefitsMaster the requirements of ISO 2000-1 (SMS) with this intensive classroom or virtual training. Become a certified Lead Auditor.
Eligibility
PrerequisitesCertified Implementor or Internal Auditor in ISO 2000-1.
Experianced in the core principles of ISO 2000-1.
Experianced in implemention and management in SMS.
Who Should AttendProfessionals seeking ISO 20000 certification
Compliance Officers
IT Service Managers
and anyone involved in SMS.
Comprehensive Agenda
Day 1: The Architecture of Auditing (Principles and Programme Management)..
Day 2: Preparing for the Audit (Initiation and Document Review).
Day 3: Conducting the Audit (Fieldwork, Interviews, and Evidence).
Day 4: Audit Closure, Reporting, and Auditor Competence.
Later Date: Certification Exam.
Examination Process
Exam DetailsOnline/Offline Mode
Exam Competency DomainsAs per Training Currculum
Certification & General Info
Certification InformationTo be Explained during Training
General InformationFully Virtual Delivery.
Interactive Workshops.
Official ISO 2000-1 Study Material.
Certification upon successful completion.
Upcoming Cohorts
No more cohorts.
